Anna Customer Detective Work
May 12, 2024
One might say the most challenging part of being an automotive service technician at Charlie's Fast Lube Anna is diagnosing a problem before it can be fixed.Cars are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom. So, it's challenging to tr... More
Speak Up: Talking with Your Charlie's Fast Lube Anna Service Advisor
April 28, 2024
About 80% of the vehicles on Anna roads today are behind on their preventive maintenance schedules. That translates to about 160 million vehicles in the United States that aren't performing as well as they could be - thousands right here in Illinois. Some of the maintenance issues are minor. Othe... More
Arrive Alive in Anna
February 19, 2023
We've all seen drivers do crazy things while driving to or from Anna. A guy shaving in the rear-view mirror, a woman applying makeup, people talking on their phones, texting or drinking from an enormous coffee mug. It's a wonder we even dare drive on Illinois roads.The truth is that all of us ar... More
On Board Diagnostics for Your vehicle
August 8, 2021
Today we're going to talk about on-board diagnostics and the questions we hear from folks around Anna, Illinois, who need answers about diagnostic services. They want to know what diagnostics are, what's involved and what the benefits are. They really want to understand the value of diagnostic sc... More
Questions to Ask Your Anna Service Advisor
December 20, 2020
We find that a lot of Anna drivers are a little tentative when they talk with their automotive advisors. They want to ask questions but don't want to be embarrassed or seem pushy. Vehicles are very complicated and there's more to know about them than most of us have the time to learn. Maybe it's ... More
What You Need to Know from Your Charlie's Fast Lube Anna Service Advisor
September 6, 2020
Anna drivers may feel intimidated when they take their vehicles to a service center. They have questions but aren't sure how to ask. They don't want to feel embarrassed about their lack of knowledge. They don't want to make the service technician feel that they don't trust him.If your service ad... More
On Board Diagnostics for Anna Motorists
April 26, 2020
Some Anna vehicle owners wonder why Charlie's Fast Lube Anna and other Anna auto repair shops charge a fee for vehicle diagnostics. Receiving a diagnostic charge at Charlie's Fast Lube Anna for a tricky automotive problem shouldn't be a surprise. In the Anna area, automotive diagnostics can cove... More
Service Center Standard and Procedures
January 19, 2020
All Illinois pilots have checklists for every aspect of flying. They always use their checklists even if they only have two steps on them. They do this simply because a checklist is a great way to not forget steps. It is also how they can assure a predictable outcome. That is why Anna automotiv... More
Ethics of Automotive Repair in Anna
August 12, 2018
We're going to be talking about the ethics of automotive repair. It seems like news outlets really like hit-and-run reporting; they hit everyone from groceries stores to retail to physicians. And the Anna automotive service and repair industry hasn't been given a pass either.Unfortunately, every ... More
How Does Charlie's Fast Lube Anna Know What to Recommend?
June 20, 2018
When you drop your vehicle off at Charlie's Fast Lube Anna in Anna, they don't just poke around under your hood looking for stuff to do. Charlie's Fast Lube Anna professionals have lists and procedures they follow for different types of service. First of all, your Anna service center will note th... More