Do you have a Clue (Get the Most Out of a Service Visit)
January 22, 2023
When you head to the doctor, you probably have it in your mind what you're going to say about why you don't feel good. That way your doctor can use that information to diagnose your problem. You might want to think of that same approach when you take your vehicle in for a repair.
Experts say what will help the service advisor most is for you to bring in some well-organized descriptions about your vehicle's issues. You might even want to write them down so you don't forget. Is there an unusual smell? What does it smell like? Does the problem happen first thing after starting out? If there's an odd sound you hear, is it dependent on speed? Does it change when you turn a corner?
Keep your expectations realistic. Some conditions may take a long time to diagnose and repair. If you go thinking you'll be in and out in no time, you might be disappointed when you're told there are other customers ahead of you and you may have to come back tomorrow. If you can make alternate plans to have someone pick you up and take you back when the vehicle is finished, that way you won't feel like you've wasted your time.
Most importantly, be available for any communication from the service advisor. If they have your cell phone and they have a question or need an approval for a repair, the sooner they reach you, the sooner things can move forward.
The service facility wants your experience with them to be good just as you do. With a little help from you, they'll get your vehicle back on the road and you'll have a smile on your face.
Charlie's Fast Lube Anna
1215 East Vienna St.
Anna, Illinois 62906
618-833-4999
http://www.charliesfastlubeanna.com
Need Service?
More articles from Charlie's Fast Lube Anna
A Sticky Brake Situation (Parking Brake Service and Maintenance)
January 19, 2025
We've all been there. You park your vehicle on a steeper than usual hill and worry about it rolling down while you're running your errands. So you decide you'll use the parking brake. When you get back, you release the parking brake, hit the ignition, put it in gear anduh, ohyou can feel the p... More
A Clean Start (Battery Cleaning)
January 12, 2025
You may be fanatical about keeping the outside of your vehicle clean. But what about what's under the hood? Have you ever thought about how dirt and grime may be affecting your engine's components? One of the most important parts under your hood to keep clean is your vehicle's battery. With a d... More
Steering You Right (Tie Rod End Replacement)
January 5, 2025
For drivers, S stands for safety. And there are three other words that start with S that are all equally important: starting, stopping and steering. For your vehicle to be at its safest, all three functions must be in top shape. Steering is one of those things we take for granted. After all, y... More